Damaged / Pilfered baggage
If the baggage has been damaged/pilfered upon arrival, the passenger should report it at the Lost & Found office, before leaving the arrival hall area. Our agents will make a Report which will include the description of the damage, weight and photos of the baggage and the contacts of the passenger.
At the Lost & Found office the passenger will be provided the Written Claim Form with the contacts of the airline for further procession.
If the delayed baggage is received in damaged/pilfered way after it was delivered to the passenger’s address, it is necessary to make written note on the Protocol of Baggage Delivery about the case at the presence of the employee and contact Lost & Found office for making Written Claim.